Burst pipe or major leak
Isolated and stopped first, so the damage stops climbing.
24/7 emergency call-out
Burst pipes, dead boilers, power failures, water coming through a ceiling. A real person answers, any hour, and can actually dispatch a tradesperson.
- A person, not a menuNo IVR, no chatbot, no ticket. Someone who can send an engineer picks up.
- Every hour of the yearNights, weekends, Christmas Day. 24/7 means what it says.
- Rate agreed before dispatchYou'll know the call-out and hourly rate before anyone gets in a van.
- Make safe firstWe stop the damage, then quote the permanent repair separately.
What we cover
What actually counts as an emergency
An emergency is anything causing damage, danger or making the property uninhabitable right now. If you're not sure, call anyway — we'll tell you honestly whether it can wait until morning, and that advice costs nothing.
- Water. Burst pipes, major leaks, water through a ceiling, no water supply, flooding.
- Heating. No heating or hot water, boiler lockout, leaking cylinder — prioritised for vulnerable occupiers.
- Power. Total loss of power, repeatedly tripping circuits, burning smells, exposed wiring.
- Drainage. Overflowing toilets and drains, sewage backing up, blocked soil stacks.
- Security. Lock-outs, broken locks, smashed glazing, doors that won't secure.
- Storm damage. Escaping water from roofs and gutters, and making the property safe.
Common jobs
What people usually call us about
No heating or hot water
Especially urgent with young children, elderly or vulnerable occupiers.
Loss of power
Fault traced and isolated so you're not left in the dark.
Overflowing drains
Cleared and the cause identified before it happens again.
Locked out or insecure
Property made secure, locks changed where needed.
Ceiling coming down
Water-damaged ceilings made safe and the source found.
Questions
Before you call
What will it cost?
We'll tell you the call-out charge and the hourly rate on the phone, before we dispatch anyone. Out-of-hours rates are higher than daytime rates — that's normal across the trade, and we'll be upfront about the figure rather than presenting it on the invoice.
How quickly can you get here?
For genuine emergencies in central London we aim to be with you within a couple of hours. We'll give you a realistic window on the phone, and we'd rather tell you the truth than a comforting number.
What should I do while I wait?
For a leak, turn off the stopcock — usually under the kitchen sink. For an electrical fault, switch off at the consumer unit and don't touch anything exposed. If you smell gas, don't switch anything on or off, open the windows, leave the property and call the National Gas Emergency Service on 0800 111 999.
Will you fix it permanently on the first visit?
Often, yes. Sometimes the priority is to make safe — stop the water, isolate the circuit, secure the door — and return with the right parts. We'll always tell you which it is, and quote any return visit separately.
Do you cover landlords and managing agents out of hours?
Yes, and contract clients get priority dispatch. We can attend, make safe, deal with the tenant and report back with photographs before you've had to get out of bed. See maintenance contracts
Related services
Need someone today?
Emergency plumbers, electricians and lock-outs covered around the clock, 365 days a year. Talk to a real person now.